Free U.S. Shipping on all orders | Free Int'l Shipping on orders over $150

Help

Online Store Help

 

How do I sign in to this site?

To sign in to your customer account, click Sign In on the menu bar and enter your e-mail address and password. If you do not have an account, please click Register on the menu bar.

What if I forgot my password? If you have forgotten your password, click Sign In on the menu bar to access the Sign In screen. At the bottom of the page, click on the Forgot your password? link. On the password retrieval page, you may enter your e-mail address, and then click Get Password. We will send your password to the e-mail address we have on file for your account.

How do I become a registered user for this site?

To become a registered member of this site, click Register on the menu bar and enter your Profile and Account information. Then click Register. There is no cost to become a registered member. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive. How to order You may place your orders anytime online 24/7. Credit cards accepted We accept the following credit cards: Visa, MasterCard, American Express and Discover. Sales tax Purchases made will include a 8.125% sales tax. Tracking your order You will receive an email order confirmation once your order has been received.  A shipping confirmation email will be sent once your order has been shipped. This confirmation will also include a tracking number for your package. Modifying your order Please note that once your order has been processed we are unable to modify or cancel any order. When your order arrives, please contact us for exchange instructions for an online credit. Customer service We want you to be happy with your purchase. Please contact us with any questions or concerns. Our email: joanjesula@lorrainetyne.com Out of stock items Our boutique specializes in providing you with the very latest in fashion.  Therefore, we do not stock large quantities of  items. For this reason, we may not have the merchandise you have ordered. You will receive an email notifying you of any out of stock items. If this occurs please check back on our site as we are constantly updating it with on trend and unique items that you are bound to l♥ve.